Originals and prints require a range of national & international delivery options that are not always easy to list out in the checkout page ( size, weight, type, location, time etc ). Please contact me directly if you'd prefer a custom shipping option.
Typically original paintings, canvas and panel prints will be individually crated/boxed with acid free paper, protective board, foam wrap with corner protectors. Very large items, items over 7KG and all Lightbox prints, will be crated with reinforced panels . I can deliver some UK items personally and clients can make their own pickup arrangements should that be preferred.
Paper prints will be wrapped in acid free paper and shipped in reinforced tubes.
Digital footage will be electronically delivered via secure file transfer, raw oversized sized files can be delivered via disk if required.
Print & Aviation video footage sales are not refundable once delivered although there is a 7 day cancellation period for orders placed via the website.
If any delivered work is found to be damaged or sub-standard in anyway following transit you can choose from either a 100% refund or a replacement.
Original paintings are subject to acceptance as part of client delivery.
Client goodwill is very important to me, any concern you have will be dealt with immediately. Please email or call me directly via the contact page.